Every enquiry is reviewed individually. This allows the team to understand what you need before discussing suitable arrangements.
Step 1: Identify the service you require
Start by considering the type of assistance you need. Sterling can discuss enquiries relating to:
Executive protection and close protection
Private aviation
Luxury chauffeur services
Yacht charter coordination
Private stays and hospitality
Luxury concierge and lifestyle services
International travel coordination
You do not need to have every detail finalised before contacting the team.
Step 2: Contact Sterling
Visit the Contact US page on the Sterling website.
In the Topic selection field, choose Service Request.
This helps the team identify your enquiry and direct it towards the appropriate discussion.
You can also contact Sterling through WhatsApp: +33 7 56 97 66 87
Step 3: Explain your requirements
In your message, provide the basic information needed to understand your request. For example:
The service you are interested in
Your destination or preferred location
Your expected dates
The number of people involved
Your general preferences
Any important arrangements that need to be considered
For a travel enquiry, you may include your departure and arrival locations. For an executive protection enquiry, you can briefly explain the assignment and the type of support you are considering. Avoid sending passwords, payment details or unnecessary sensitive personal information through the initial enquiry.
Step 4: Discuss the available arrangements
After receiving your enquiry, Sterling reviews the information and discusses the next steps. Depending on the service, the team may request additional information to understand the assignment, travel requirements or personal preferences.
For protection-related enquiries, this may include a more detailed assessment of the destination, itinerary and individual requirements. For travel and lifestyle services, the discussion may focus on dates, availability, providers and booking preferences.
Step 5: Review your proposal
Once the requirements are understood, Sterling can explain the proposed arrangements. This may include:
The services being considered
The proposed scope of work
Relevant providers or coordination requirements
Availability and estimated costs
Applicable service fees and third-party charges
Payment and cancellation terms
You can review the proposal before deciding whether to proceed. No booking or assignment should be considered confirmed until the relevant arrangements and terms have been agreed.
Step 6: Coordination and service delivery
Once you approve the proposal, Sterling proceeds with the agreed coordination. The team works with the relevant service providers and keeps you informed about important confirmations and arrangements. Service delivery depends on the assignment, local requirements, provider availability and the terms agreed with you.
Consider Sterling private membership
If you regularly require international travel, protection or lifestyle services, you may also wish to explore Sterling's private membership. Membership is designed for clients who prefer an ongoing relationship with Sterling rather than arranging every requirement independently. Depending on the membership terms, it offers access to relevant membership privileges and a coordinated service relationship. You can explore the Sterling Membership Benefits page for further information.
Start a conversation with Sterling
You do not need to know every detail before making an enquiry. Simply explain what you are looking for, and the team can discuss the possible next steps. Visit the Contact Us page and select Service Request in the Topic field.
Alternatively, contact Sterling through WhatsApp: +33 7 56 97 66 87
Tell us what you need. Let Sterling help coordinate the arrangements!